Terms & conditions

You can find the full version of our Terms and Conditions by clicking on this link.

Product availability

• IN STOCK = the goods are ready in our warehouse and we can ship them immediately
• WITHIN 4 DAYS = we will manufacture, assemble for the given vehicle type, pack, and deliver the set within four working days
• MANUFACTURED ON DEMAND = we will only put the goods into production after the order has been created and paid for (you can find the estimated production time in the product description)
• UPON INQUIRY = please do not hesitate to contact us to find out the availability of this product

Creating an order

To create an order, simply add the selected items to your cart, fill in the billing information, select the shipping and payment method, and confirm the order by clicking the "order with obligation to pay" button. You will subsequently receive a confirmation to your email inbox.

Shipping and payment

• TopTrans = for the transport of bulky products such as wall frameworks and shower boxes, the shipping price is calculated automatically based on weight and dimensions
• DPD = for the transport of standard size products up to a maximum weight of 31,5 kg and a length of 175 cm, the shipping price is calculated automatically based on weight
• Personal Pickup = by prior arrangement at the address of our workshop: Ruprechtice 139, Meziměstí 549 83

Payment can be made in advance by bank transfer or in cash at our workshop. You can pay cash or by card to the courier upon delivery.

 

Order dispatch

We dispatch orders only after they have been paid for (except for cash on delivery). If we have the goods in stock, they will leave our warehouse on the same day or the next day (collections usually take place in the afternoon).

Order cancellation

Have you placed an order but changed your mind? Just send us an email and we will cancel it.

Damaged package

When receiving the shipment, we recommend that you carefully check the package. In case of visible damage, have the courier note this fact in the delivery protocol. In case of extensive damage, do not accept the package. If you discover damage after unpacking, immediately take photos of the shipment and contact us.

Return of goods

Unused and undamaged goods can be returned without giving a reason within 14 day. You can find the exact procedure and the withdrawal form here.

Complaints

For a quick resolution of a complaint, please follow the instructions here.